At Bicknells we have our own in-house workshop team of highly skilled Master Craftsmen offering quality services in bespoke jewellery, computer-aided design (CAD), jewellery repairs and ring resizing.

A Master Craftsman designs and plans a piece, then utilises their skill and creativity to work with extremely precious metals and rare stones to then manufacture a piece to the most exacting standards – the highest form of Craftsmanship. With over 40 years’ experience between them, our Master Craftsmen use their finest skills and craftsmanship in goldsmithing, silversmithing, stone setting and design to produce your unique, ideal jewellery piece.

Master Craftsman in our workshop.Flame in our workshop.Setting stones in our workshop.

Bespoke Requests

If you have any special requests, then we will be more than delighted to pass these on to our Master Craftsmen. All our managers in the showroom are experienced in bespoke jewellery and can help you with your design. They will be able to guide you through the process and suggest great advice while also making sure that our Master Craftsmen know exactly what your special requirements are.

You can view our Master Craftsmen in the workshop using their exquisite skills on the real-time monitor situated in our showroom. This will give you an insight into what goes on in our workshop and also give you confidence knowing that your jewellery is receiving the best possible attention.

Follow your order using Job Tracker

When you make a request for an alteration or design you will receive a "username and password" which will allow you to log in, anytime, to our online job tracking system. This will show your order details and work progress and let you know when your order has been completed and ready for collection. You can be assured that your jewellery never leaves our premises and is tracked fully on our computerised system. Please see our "Job Tracker" link at the top of this website or use this link -  Job Tracker

Why trust our workshop?

Many of our customers have used our workshop services and, from their initial request to the finished piece, they have been more than satisfied with the fantastic results.

Here are what some of our customers have said about their experience;

"I had an idea as to what I wanted my ring to look like, but they didn't have one in the shop, so a very nice gentleman made a virtual one for me on the computer so I could see what it would look like. We discussed quality and size of diamonds in great depth and I was able to have a look at a sample of some that they had in the shop. Five weeks later my ring was ready and I absolutely love it!! It's exactly what I asked for and it fits beautifully. I have wanted this ring for ten years and it has been worth the wait; I can't stop looking at it. I love the design and the quality and the service was excellent. Thank you very much. I'm so pleased my husband and I went back to Bicknells to purchase this ring because we bought my engagement ring from there 15 years ago"
A Marshall

"I had a ring made to my specifications, which can be a bit worrying as you can't see the finished product before you purchase. Salesman Liam was extremely helpful and knowledgeable. The final product was perfect and I would certainly use Bicknells again."
Ruth Hay

"Walked into Bicknell & Sons while looking around the Jewellery Quarter, struggling to find anyone who could offer us a made from scratch service for my girlfriends slightly unusual engagement ring. Within minutes she was sat with Adam designing the ring and by the time we left she was very happy with the result. Later that day I received an e-mail on a design that had been worked on even further. Right through the process, from sourcing the stones to collecting the ring, both Sue and Adam were extremely helpful and attentive, quite happily answering any questions I had. No faults. Absolutely spot on."
Marc T

"After visiting many other shops and being unable to find the ring I loved, we returned to Bicknells to design a ring. After e-mail and phone conversations with Nick, Bicknells sourced the rare stones I wanted and together, we designed a ring around them. Fantastic experience all round."
Miss Salter

"I had my 40 year old heavily patterned wide 22ct gold wedding ring redesigned following my divorce. As always, when I have used Bicknells, the service was first class. I have a completely different, much smaller and what seems lighter, plain designer band, I am happy with wearing the ring even though I loved my original one very much. Thank you Bicknells."
Mrs Jepson

Our team of Master Craftsmen know their trade extremely well and take huge pride in their work. A guarantee that your jewellery will always get the best possible attention while being in safe hands.